Sourcing Disclosure: Licensed Bangladesh Global Sourcing Specialist facilitating global access under Named Patient Regulations.
Expert-reviewed clinical data for prescription-only medicine.
We understand that ordering oncology medication internationally can feel overwhelming. At Generic Oncology, transparency is our priority. In below FAQs, you will find honest answers about our sourcing process, how we navigate customs for you, and exactly how we ensure every package is verified for safety. If you don’t see your question here, our team is just one message away.
Q: Are generic oncology drugs as safe and effective as the branded versions?
A: Yes. This is the most common question we receive, and the answer is rooted in science. Generic oncology drugs must contain the same active pharmaceutical ingredient (API) as the branded version. They are required by international regulatory bodies to be “bioequivalent,” meaning they work in the human body in the same way, with the same dosage, strength, and route of administration.
Our Standard: We only source from manufacturers who operate FDA-approved or WHO-GMP (Good Manufacturing Practice) certified facilities.
Our Standard: We only source from manufacturers who operate FDA-approved or WHO-GMP (Good Manufacturing Practice) certified facilities.
Q: How do you ensure the drugs aren’t counterfeit?
A: We have a zero-tolerance policy for unverified supply chains. Unlike open marketplaces, we do not allow third-party sellers on our platform. Every single medication is sourced directly from the authorized manufacturer or its primary distributor.
Verification: Every pack comes with a batch number and manufacturing date that can be cross-referenced with the manufacturer.
Verification: Every pack comes with a batch number and manufacturing date that can be cross-referenced with the manufacturer.
Q: Do I need a prescription to order cancer medication from Generic Oncology?
A: Yes, absolutely. We are a regulated, ethical pharmaceutical provider, not a rogue pharmacy. We require a valid prescription from a licensed oncologist or medical doctor for all prescription-only medicines (POM).
The Process: You can upload a scan or photo of your prescription in our upload prescription section. Our team of in-house pharmacists verifies every script before the order is processed to ensure patient safety and legal compliance.
The Process: You can upload a scan or photo of your prescription in our upload prescription section. Our team of in-house pharmacists verifies every script before the order is processed to ensure patient safety and legal compliance.
Q: Can your pharmacist consult with my doctor?
A: Yes. If our clinical team has any questions regarding your dosage or potential contraindications, we may request to contact your treating physician to clarify the treatment plan. We believe in a collaborative approach to your health.
Q: Cancer drugs are sensitive to heat. How do you handle shipping?
A: We specialize in Cold Chain Logistics. Many oncology medications (especially biologics and certain injectables) require strict temperature control (2°C – 8°C).
Our Method: We use advanced medical-grade packaging with validated coolants and temperature monitoring devices to ensure your medication stays within the safe range from our warehouse to your doorstep. If a drug requires cold-chain shipping, we will explicitly mark it on your order.
Our Method: We use advanced medical-grade packaging with validated coolants and temperature monitoring devices to ensure your medication stays within the safe range from our warehouse to your doorstep. If a drug requires cold-chain shipping, we will explicitly mark it on your order.
Q: Do you offer global shipping, and how long does it take?
A: We ship to over 60 countries worldwide.
Standard Shipping: 10–14 business days.
Express Shipping (EMS/DHL): 5–10 business days.
Note: Customs processing times vary by country. We provide all necessary documentation (commercial invoice, prescription copy, certificate of origin) to speed up clearance, but we recommend ordering your refill at least 2 weeks in advance.
Standard Shipping: 10–14 business days.
Express Shipping (EMS/DHL): 5–10 business days.
Note: Customs processing times vary by country. We provide all necessary documentation (commercial invoice, prescription copy, certificate of origin) to speed up clearance, but we recommend ordering your refill at least 2 weeks in advance.
Q: What happens if customs seize my package?
A: While rare (less than 1% of legitimate prescription orders), customs delays can happen. If your package is seized or lost, we offer a 100% Reshipment Guarantee or a full refund. We take the financial risk so you can focus on your recovery.
Q: How can I check for drug interactions with my other medications?
A: Oncology drugs are potent and can interact with common medicines (like blood thinners or herbal supplements).
Step 1: Use our on-site [Drug Interaction Checker Tool] (Link this if you build it, or link to a trusted source like WebMD).
Step 2: Ask Us. When you place an order, you can list your current medications. Our clinical pharmacists will review your profile for “Major” or “Moderate” interactions and alert you immediately if a conflict is found.
Step 1: Use our on-site [Drug Interaction Checker Tool] (Link this if you build it, or link to a trusted source like WebMD).
Step 2: Ask Us. When you place an order, you can list your current medications. Our clinical pharmacists will review your profile for “Major” or “Moderate” interactions and alert you immediately if a conflict is found.
Q: Can I return the medication if my treatment plan changes?
A: For safety reasons, international pharmaceutical laws do not allow us to accept returns of prescription medications once they have left our control. This ensures that no customer ever receives “second-hand” drugs. However, if there was an error with your order (e.g., wrong dosage sent), we will replace it free of charge immediately.
