Prescription required. We facilitate access to medicines already prescribed by your treating physician. We do not provide medical advice or diagnoses.
A clear, prescription-first
process — start to finish.
Five steps from finding your medicine to tracked delivery. Every order is reviewed by a licensed pharmacist before it’s confirmed, and we’ll always tell you what’s needed before you pay.
Regulatory Sourcing Disclosure: Licensed Bangladesh Global Sourcing Specialist facilitating international patient access under Named Patient Regulations. Clinical Governance: protocols reviewed by Dr. Salma Elreedy (Clinical Oncology) — see our About page for credentials. A valid prescription is required for every order.
The process
Five steps, fully transparent
Procuring oncology medication across borders requires care. Here’s exactly what happens at each stage.
1
Search & Select Your Medicine
Browse our medicine catalogue or use search to find the exact medication prescribed by your oncologist. Open the product page and select “Request Price.” A patient coordinator will be assigned to assist you.
2
Upload Your Prescription
A valid prescription is mandatory — we cannot process any order without it.
- Use the Upload Prescription button on the product page or main menu.
- Attach a clear, legible photo or scan of your treating oncologist’s prescription.
3
Pharmacist Verification
Our clinical pharmacy team reviews your prescription to confirm dosage, indication, and check for interactions. Once cleared (typically within 2–4 hours during working hours), we send an itemised quote by email.
4
Payment
Once you’ve confirmed your itemised quote, you can complete payment through one of the methods below. We’ll never ask you to pay before sending you a written quote.
5
Customs Clearance & Named Patient Compliance
Because your order is imported under the Named Patient Program, it must clear local customs. We handle the export paperwork; you’re responsible for any local duties. Full breakdown below.
If you experience a medical emergency
Oncology medications are highly potent. If you experience severe or life-threatening symptoms after starting your medication, contact your local emergency services immediately — do not wait for a reply from us. Once stabilised, contact your prescribing oncologist and let our pharmacy team know so we can log a pharmacovigilance report with the manufacturer and relevant authorities.
Logistics & Tracking
From dispatch to your door
Temperature-Controlled Packaging
Oncology medicines — including biologics and TKIs — are sensitive to heat. Shipments that require it are packed in validated cold-chain packaging to keep the medicine within the required temperature range during transit.
Tracking
You’ll receive a tracking number within 24 hours of dispatch so you and our support team can follow your shipment from our facility to your address.
Payment
How payment works
You’ll only ever be asked to pay after a pharmacist has reviewed your prescription and you’ve received an itemised quote.
Bank Transfer (SWIFT)
Google Pay / Apple Pay
PayPal (where supported)
Regional options on request
How to pay safely
All quotes and bank details are sent from info@genericoncology.com only. If you receive payment instructions from any other address, or that ask you to use a money-transfer service not listed here, do not pay — contact us directly to confirm first.
Before sending a bank transfer, we recommend confirming the account details with our patient support team by phone or WhatsApp, separately from the email containing the invoice.
Before sending a bank transfer, we recommend confirming the account details with our patient support team by phone or WhatsApp, separately from the email containing the invoice.
Customs & Named Patient Compliance
Who handles what
Because medicines are imported under Named Patient / personal-import frameworks, your shipment must clear local customs. Here’s how the responsibility is split.
Our responsibility
- Provide all export documentation attached to your parcel
- Include the commercial invoice and WHO-GMP manufacturer certificate
- Include a copy of your uploaded prescription
- Use validated cold-chain packaging where required
Your responsibility
- Pay any local import taxes or duties charged by your customs authority
- Respond promptly if customs requests a Letter of Medical Necessity from your oncologist
- Confirm import of prescription medicines is permitted for personal use in your country
Frequently Asked Questions
Common questions
How long does shipping take?
Standard international dispatch typically takes 7–14 business days, depending on your location and local customs processing. Cold-chain and high-priority oncology items are expedited where possible.
What does it cost?
Pricing depends on the medicine, dosage, and your destination (which affects shipping and duties). After your prescription is reviewed, we send an itemised quote — medicine cost, handling, and shipping listed separately — before you pay anything.
Is my prescription kept confidential?
Yes. Your prescription and medical information are reviewed only by our clinical pharmacy team and handled under our Privacy Policy. We don’t share your medical information with third parties for marketing.
What happens if my medication arrives damaged?
We use durable, medical-grade packaging. If your order arrives damaged or compromised in transit, contact us with photos as soon as possible — see our Return & Refund Policy for replacement procedures.
Can I order more than a 3-month supply?
Generally no. Most Named Patient / personal-import frameworks limit individuals to a 90-day (3-month) supply of prescription medication per order. We’ll confirm the specific limit for your destination during verification.
How can I verify my medication is authentic?
Each medicine includes a manufacturer batch/lot number. You can check this against the manufacturer’s own verification tools, or ask our pharmacist team to confirm it against the certificate of analysis for that batch — request this before or after your order arrives. Manufacturing standards reference: WHO-GMP guidelines.
What if I have a medical emergency after taking my medication?
Contact your local emergency services immediately — do not wait for a response from us. Afterwards, contact your prescribing oncologist and let us know so we can report the event appropriately. See the safety notice above for details.
