Last Updated: February 15, 2026
At GenericOncology.com, patient safety is our absolute priority. Due to the sensitive nature of oncology medications and global regulatory standards for pharmaceutical handling, our return and refund policy is designed to ensure safety while protecting your rights as a consumer.
Please read the following carefully to understand your rights and our obligations.

Eligibility for Return & Refund

We accept returns or provide refunds only under the following specific circumstances:

Damaged in Transit: The product packaging is crushed, unsealed, or the medicine bottles/vials are broken upon arrival.
Incorrect Product: You received a medication, dosage, or brand different from what was specified in your order confirmation.
Expired or Near-Expiry Product: You received a product that has expired or has a shelf life of less than 3 months at the time of delivery (unless a short-expiry discount was explicitly agreed upon).
Missing Items: Your package was delivered, but items listed on the invoice are missing.

Note: For global shipments, we may offer a full refund or free reshipment instead of requiring a physical return, as international regulations often prohibit the shipping of pharmaceutical products back to the sender.

Non-Returnable Items

To maintain strict “Chain of Custody” safety standards and comply with international pharmacy regulations, we cannot accept returns or refunds for:

Change of Mind: Products correctly fulfilled as per your order cannot be returned if you no longer require them or if your prescription has changed.
Opened or Tampered Products: Any item where the safety seal has been broken or removed.
Temperature-Sensitive Items: Injections, biologics, or cold-chain medications (e.g., Insulin, certain immunotherapy drugs) cannot be returned once they have left our temperature-controlled facility, as we cannot guarantee their stability.

Reporting a Claim (The “7-Day” Rule)

To initiate a claim, you must contact us within 7 days of receiving your shipment.

Email: support@genericoncology.com
Phone/WhatsApp: [Insert Phone Number]

Required Proof: To process your claim quickly and increase trust in our verification process, please provide

Your Order Number.
Clear Photographs or an Unboxing Video showing the package’s condition and the specific issue (damage, expiry date, or wrong label).

Refund & Reshipment Process

Once our Quality Assurance team approves your claim:

Refunds: Will be processed within 5-7 business days to your original method of payment (e.g., Bank Transfer, Credit Card). Please note that international bank processing times may vary.
Reshipment: If you prefer, we will dispatch a replacement package immediately at no additional cost to you.

Order Cancellation

Before Dispatch: You may cancel your order for a full refund at any time before you receive the “Order Dispatched” notification.
After Dispatch: Once the package has been handed over to the courier/freight partner, the order cannot be canceled, as it is already in international transit.

Customs & Delivery Guarantee

We understand the complexity of global pharmaceutical logistics.

Lost Packages: If your package is confirmed lost in transit by the carrier, we will issue a full refund or reship.
Customs Issues: While customers are responsible for complying with their local import laws, if a package is returned to us by customs due to paperwork errors on our part, we will refund your order in full.

Contact Us

If you have any questions regarding this policy, please contact our support team:

Generic Oncology Support
Email: Info@genericoncology.com
Address: Tower-21, Level-6, 129 Abdullah Pur – Ate Para Rd