Last Updated: February 15, 2026

At GenericOncology.com, we understand that behind every order is a patient waiting for critical medication. Our logistics network is optimized to deliver oncology pharmaceuticals globally with speed, discretion, and strict adherence to temperature-control standards. Read our full sipping & delivery policy to understand better.

Order Processing & Dispatch

Processing Time: All orders are processed within 24–48 hours (business days) after payment confirmation.
Verification: To ensure safety, our pharmacists may briefly review orders for potential drug interactions or dosage verifications before dispatch.
Dispatch Notification: You will receive an email with your Tracking Number and courier details immediately once your package leaves our fulfillment center.

Global Shipping Options & Timelines

Shipping Method	Estimated Delivery	Description
EMS / International Air Mail	7-10 Days	Reliable, cost-effective global shipping. Tracking is available but may have limited updates in certain regions.
Express Courier (DHL/FedEx/UPS)	5 – 7 Days	Priority shipping with full end-to-end tracking. Recommended for time-sensitive treatments.
Cold Chain (Temperature Controlled)	3 – 6 Days	Mandatory for specific biologics and injectables. Shipped in medical-grade insulated boxes with gel packs/ice bricks to maintain 2°C–8°C.

Note: Delivery timelines are estimates and may vary due to customs clearance procedures in the destination country.

Cold Chain & Temperature-Sensitive Medicines

Many oncology medications (e.g., Monoclonal Antibodies, Immunotherapy injections) are heat-sensitive.

Packaging: We use validated insulated packaging and medical-grade refrigerants to ensure product stability during transit.
Temperature Monitoring: High-value cold chain shipments may include a temperature monitoring card to verify the integrity of the medicine upon arrival.
Policy: If you choose “Standard Shipping” for a heat-sensitive item against our recommendation, we cannot guarantee the product’s efficacy.

Customs, Duties & Import Regulations

Shipping medicines internationally requires compliance with local import laws.

Documentation: We include all necessary export documentation, commercial invoices, and prescriptions (if provided) to facilitate smooth customs clearance.
Import Duties: Any import taxes, customs duties, or VAT levied by the destination country are the responsibility of the customer. These charges are not included in our shipping price.
Customs Delays: While we strive for fast delivery, we cannot control delays caused by customs inspections.

Discreet Packaging & Privacy

We respect your privacy regarding your medical condition.

All packages are shipped in plain, unbranded boxes.
The shipping label does not mention sensitive terms like “Cancer” or “Oncology.” It will typically list the sender as a generic logistics fulfillment center or “Health Supplies.”

Lost or Seized Pack

Lost in Transit: If a package is confirmed lost by the courier (no tracking update for 30+ days), we will offer a free reshipment or a full refund.
Customs Seizure:
- If a package is returned to us due to an incorrect address or failure to pay duties, a reshipment fee may apply.
- If a package is seized due to specific country restrictions we were not aware of, we will work with you to find a solution, which may include a partial refund or store credit.

Restricted Destinations

Due to strict pharmaceutical import regulations or courier restrictions, we currently do not ship to the following regions:

Examples: Conflict Zones, specific countries with total import bans like Brazil (unless via a specific license), etc. [You can leave this general or list specific countries if you know them].